Shipping + Delivery

Feeder insect dispatch

Please note when ordering insects:
Orders with insects are always shipped on Wednesdays. Orders and payment (except for invoice, installment or direct debit purchases) must be received by us not later than Monday 8:00 a.m. of the same week. Please plan your demand for feeder insects accordingly. Please also consider public holidays.Click here for more details.

Availability and shipping time

You will find a current availability display for each of our articles. We will prepare your stock for shipment as soon as possible. In the case of orders containing several products, the longest shipping time in each case always applies as the shipping time for the entire order. This applies especially to orders which contain feeder insects in addition to normal stock products.

Shipping time Germany
The current package duration is usually 1-2 working days. Delivery also takes place on Saturdays. Articles that cannot be sent as a package (e.g. large terrarium) are shipped by a freight forwarder. Here the shipping time depends on the corresponding time window of the forwarding agency, which is agreed with the customer before shipping.

Shipping time international
The current parcel delivery time for international shipments may vary. This depends on the respective country and the parcel service responsible there.

Tracking

We dispatch your products with Deutsche Post (DHL) and DPD. When your goods have been shipped to you, we will send you a shipment number by email, including the tracking link. You can use this link to track the package(s) and make any necessary changes.

In rare cases, individual products can also be shipped with other shipping service providers (UPS or GLS) or by forwarding agent (this is noted in the product text). Of course, you will also receive a shipping confirmation for these products.

No shipment number received?
Please check whether our e-mail to you has accidentally landed in the Spam, Junk or Trash folder. In this context, please also check whether you have accidentally entered an invalid e-mail address when registering in our shop - small spelling mistakes are more common.

Hint
If the postman cannot reach you, you will find a notification in your mailbox. You can pick up your parcel at your post office within 7 days. Detailed information will be provided on the notification card.

DHL packing station

Reptilienkosmos.de sends your goods also to packing stations. Please enter the necessary data such as postal number and packing station number in the delivery address. Please note that we cannot adjust the size of parcels specifically for Packstations. As a rule, items with a minimum size of 15 cm x 11 cm x 1 cm and a maximum size of 60 cm x 35 cm x 35 cm are suitable for the Packstation. If the parcel does not fit into your packing station or if the packing station is overfilled, it will be forwarded to your post office. DPD will inform you immediately in such a case.

Shipping costs

Reptilienkosmos.de always strives to keep the costs for shipping, packaging and postage for you as low as possible. Only with small orders we therefore pass on a small portion of the resulting costs to our customers. From 49,00 Euro value of goods the shipping within Germany is free for you. We do not charge surcharges for the packaging and the packaging material itself.

Germany Austria, Netherlands, Belgium, Luxembourg other 1)
value of goods < 49,00 EUR 4,80 EUR 9,90 EUR 14,99 EUR
value of goods > 49,00 EUR frei 9,90 EUR 14,99 EUR
terrarium surcharge 2) - +15,00 EUR +15,00 EUR
sand surcharge 3) - +0,50 EUR/kg +0,50 EUR/kg
winter packaging 4) +1,70 EUR +1,70 EUR +1,70 EUR

1) other EU countries (Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom)
2) for glass terrariums and rodent pellets we charge a packaging surcharge.
3) For sand products we charge a weight surcharge per kilogram or litre or part thereof.
4) From 01 October to 30 April it is only possible to order insects including winter packaging. The costs for the winter packaging are automatically added to the regular shipping costs.

Article missing in delivery?

One possible reason is that your order was shipped in multiple packages: unfortunately, they are not all shipped together. Please check if you have received multiple tracking numbers by email. Very heavy items (sand, substrate) or large or bulky items (fluorescent tubes, glass guide rails, perforated sheets, etc.) are often shipped in a separate parcel.

It is rare, but nevertheless possible, that there has been a delay in delivery due to unforeseen circumstances. In such a case we will of course deliver immediately at our expense. You will then find a corresponding note on your invoice.

FAQ

Is the shipment insured?
It goes without saying that we bear the full transport risk vis-à-vis consumers. Should there be any transport damage, you will not suffer any disadvantage. Please pay attention to external damages when accepting the parcel and have them noted by the deliverer. Contact us immediately in the event of transport damage, so that we can settle this quickly and to your complete satisfaction.

Is delivery also on Saturdays?
Of course - and that even until 20:00 o'clock within Germany! Since we ship your parcels exclusively with DHL and DPD, delivery also takes place on Saturdays.

Is another shipping address possible?
Of course you can also indicate a different delivery address from the billing address at Reptilienkosmos.de. All you have to do is fill in the corresponding address field when ordering. So nothing prevents delivery to the workplace, to neighbours or hobby colleagues.
Tip: The alternative shipping address is also ideal whenever you want to surprise a terrarium owner with a gift. Simply complete the order and have the gift sent directly to the recipient.

What happens if I'm not home?
That's not a problem. If the deliverer did not find you, you will find a corresponding notification card in your mailbox. You can then pick up your parcel at your post office within 7 days. You will be provided with detailed information on the notification card.
Note: Use your tracking number to check whether the parcel was delivered to a neighbour.

Which parcel service do you use?
We ship with DHL and DPD.

Is express shipping possible?
We currently do not offer express shipping. The cost of this service would usually exceed the benefit to you as a customer, especially as the vast majority of the parcels we ship are delivered to the customer one day after shipment.

Where's my shipment?
You have not received your delivery, although it should have been there long ago? Please check if your order contains insects. If so, please read this page. Please check if your order has already been shipped. Go to your customer account and check the status of your order.

You will automatically receive a shipment number including tracking link from us via e-mail. Please use this to check whether the parcel has been delivered to a neighbour or whether there have been delays in delivery.

Which countries do you deliver to?
We ship your orders within Germany and to other EU countries:
Austria, Netherlands, France, Luxembourg, Greece, Great Britain, Ireland, Italy, Latvia, Belgium, Bulgaria, Denmark, Estonia, Finland, Lithuania, Malta, Monaco, Poland, Romania, Portugal, Sweden, Spain, Slovakia, Slovenia, Hungary, Czech Republic, Cyprus, Latvia, Belgium, Bulgaria, Luxembourg, United Kingdom
Unfortunately we do not deliver to third-party countries such as USA, Switzerland etc. at the moment.

Is a specific delivery date or time possible?
In your interest, our logistics centre is optimised to dispatch your goods as quickly as possible. A delayed dispatch to a certain day is therefore unfortunately not possible for us. Your order will be shipped immediately upon receipt of payment. Unfortunately, we have no control over the day or time of delivery.

Is a pick-up possible?
As a pure mail order company the fast dispatch of your orders has the highest priority for us. A pick up of the products directly from our shop is unfortunately not possible for logistical reasons.

Can I add anything to my order?
As long as your order is not yet being processed, you can of course add items. Just give us a call or write us your wishes with exact quantity and article number. Whether your order is already being processed or not can be seen in your customer account.