Return of goods
Do I have 14 days right of withdrawal?
You don't want to keep one or more articles - for whatever reason? No problem: Consumers within the meaning of § 13 BGB are entitled to a right of withdrawal. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either his commercial or his self-employed professional activity.
How do I make use of my 14-day right of withdrawal as a consumer according to § 13 BGB?
You can cancel your contract within 14 days without giving reasons in writing (eg letter, fax, e-mail) or - if the goods are delivered before the deadline - by returning the goods.
Please inform yourself about the exact procedure in our terms of withdrawal.
Non-binding notice in the event of revocation: Please do not return the goods unfree to us. We will also be happy to refund the postage costs in advance on request, provided these are not to be borne by you. Please contact us before the return. This would be a great support, but you are not obliged to do so.
How does the 21-day money-back guarantee work?
For all purchases from Reptilienkosmos, we grant you a 14-day statutory right of withdrawal and a further 21-day money-back guarantee. With our money-back guarantee, you can also withdraw from the purchase contract within a further 21 days after the end of the 14-day withdrawal period. Further details about our 21-day money-back guarantee can be found in our General Terms and Conditions.
I have a guarantee claim.
Please contact our customer service by e-mail with detailed information such as order number, article number and details of the guarantee claim.
I have a warranty claim.
Please contact our customer service by e-mail with detailed information such as order number, article number and details of the warranty claim.
My guarantee has already expired
Of course we are also at your disposal after the guarantee period has expired. Our competent team of consultants will be happy to help you with the procurement of spare parts and will clarify with you in advance whether a repair makes economic sense.